EXPRESS COVID TEST LIMITED
Privacy & Terms

Privacy Policy

KEY POINTS:

•      Why do we use your data?

We use information about you for the purpose of providing you with our healthcare services.

•      We use your sensitive data:

As a patient, we will use information about your health, racial or ethnic origin, and religion.

•      Sharing data:

We may share your data with third parties, including other healthcare providers who may contribute to your care, your GP, and statutory bodies concerned with the regulation of your care, and other agencies who may be involved in your care.

•      Security:

We respect the security of your data and treat it in accordance with the law. Express Covid Test Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after patient's personal data and tell you about your privacy rights and how the law protects you.

•      Photography:

Please note that there is no photography allowed in any Express Covid Test centres.

 

1.     IMPORTANT INFORMATION AND WHO WE ARE

1.1.   Under the General Data Protection Regulation and Data Protection Act 2018, we are required to explain to our patients why we collect information about you, how we intend to use that information and whether we will share this information with anyone else.

1.2.   This statement applies to all our patients and also prospective patients.

1.3.  We may update this statement at any time, and we will provide you with a new privacy statement when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

1.4.   It is important that you read this statement so that you know how and why we use information about you. It is also important that you inform us of any changes to your personal information so that the information which we hold about you is accurate and up to date.

1.5.   We are Express Covid Test Limited and are a "data controller" for the information which we hold about you. This means that we are responsible for deciding how we hold and use the personal information which we hold about you.

1.6.  Our full details are:

Full name of legal entity: Express Covid Test Limited which is a company registered in England and Wales under the company number 12906961 and whose registered address is Acre House, 11/15 William Road, London, UnitedKingdom, NW1 3ER.

Email address: info@expresscovidtestltd.co.uk

Postal address: Acre House, 11/15 William Road, London, United Kingdom,NW1 3ER

You have the right to make a complaint at any time to the InformationCommissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 


2.     WHYARE WE COLLECTING YOUR INFORMATION?

2.1.  We ask for information about you so that we can make sure we can adequately conduct testing and provide you with test results as our patient.

2.2.  Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide you with the service you require, but we will notify you if this is the case at the time.

 

3.     TYPES OF PERSONAL INFORMATION WE USE

Non-special categories of personal data

3.1.   We collect information about you which is relevant to the service that we provide to you. This includes:

3.1.1. personal details (such as name, date of birth, gender, marital status, national insurance number, occupation, NHS number);

3.1.2. contact details (such as your address, personal telephone numbers and personal email address);

3.1.3. financial information (such as your bank account details);

3.1.4. information about other healthcare providers (for example your GP and practice details);

 

Special categories of personal data

 3.2.   Some of the information which we collect about you may be “special categories of personal data”. Special categories of data require a greater level of protection. The special categories of personal data about you which we may collect include:

3.2.1. information about your racial or ethnic origin;

3.2.2. information about your religious beliefs;

3.2.3. healthcare information, including:

3.2.3.1. any disabilities or special requirements which you may have;

3.2.3.2. medical records relating to your treatment by us;

3.2.3.3. your medical history; and

3.2.3.4. records required by care regulators.

 

4.     SOURCE OF YOUR PERSONAL INFORMATION

4.1.  The above information which we collect about you will be obtained directly from you both prior to andduring the course of your treatment by us.

 

5.     HOW AND WHY WE USE YOUR PERSONAL DATA

5.1.  In accordance with the data protection laws, we need a "lawful basis"for collecting and using information about you for any particular purpose.

5.2.   We have set out below the different purposes for which we collect and use your personal data, along with the lawful bases on which we will rely.

Why we use your information
Our lawful basis for using your information
Provision of care and related services: To provide you with safe, appropriate andpersonalised care as one of ourpatients and ensure that we meet your individual requirements.
·   
It is necessary to perform our contract with you.
·   
It is necessary to meet legal / regulatory obligations.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
·   
It is necessary for the protection of your vital interests. It is necessary for us to provide you with healthcare.*
Finance: Administering payments for your treatment by us.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
·   
It is necessary to perform our contract with you.
Admin: Administrative matters which are necessary for the day to day functioning of our organisation. This may occasionally include the prevention, detection and investigation of fraud and corruption.
·   
It is necessary to perform our contract with you.
·   
It is necessary to meet legal / regulatory obligations.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
·   
It is necessary for us to provide you with healthcare.*
Analysis and monitoring: Analysing the quality of care delivered to our patients as part of our continuing service improvement.
·   
It is necessary to perform our contract with you.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
·   
It is necessary to meet legal / regulatory obligations. It is necessary for us to provide you with healthcare.*
Complaints: Handling any complaints made, concerns raised.
·   
It is necessary to perform our contract with you.
·   
It is necessary for our legitimate interests (wherethey are not overridden by your rights).
·   
It is necessary to meet legal / regulatory obligations. It is necessary for us to provide you with healthcare.*
Safeguarding and regulation: We use your personal data for the purpose of safeguarding and regulation of healthcare
·   
It is necessary to perform our contract with you.
·   
It is necessary to meet legal / regulatoryobligations.
·   
It is necessary for our legitimate interests (where hey are not overridden by your rights).
·   
It is necessary for us to provide you with healthcare.*
Communication: We will need to use your personal information to communicate with you before, during and after your treatment.
·   
It is necessary to perform our contract with you.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
Marketing: We will use your personal information to notify you of details of our products and services which we think will be of benefit or interest to you.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
Improving our services: We may ask you to voluntarily complete patient surveys to help us improve the services which we provide to you.
·   
We rely on yourexplicit consent for us to use your personal data.*
Security: We may need to capture images of you as part of our security processes such as use of CCTV footage.
·   
It is necessary for our legitimate interests (where they are not overridden by your rights).
·   
It is necessary for the management of health and social care services.*
* This is an additional lawful basis which we need to rely on in order to use special categories of data such as information about your health.

6.    YOUR RIGHTS

6.1.  Under certain circumstances, by law you have the right to:

6.1.1.     Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

6.1.2.     Request correction of the personal information that we hold about you.This enables you to have any incomplete or inaccurate information we hold about you corrected.

6.1.3.     Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

6.1.4.     Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) or public interest as our lawful basis for processing and there is something about your particular situation which leads you to object to processing on this ground. You also have the right to object if we are processing your personal information for direct marketing purposes.

6.1.5.     Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

6.1.6.      Request the transfer of your personal information to another party in certain circumstances.

6.2.  If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing.

 

7.     RIGHT TO WITHDRAW CONSENT 

7.1.   In the limited circumstances where we are relying on your consent as our lawful basis to process your data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact info@expresscovidtests.co.uk. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

  

8.     AUTOMATED DECISION MAKING

 8.1.   You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.

9.     RIGHT TO COMPLAIN TO THE ICO

9.1.   You have the right to complain to theInformation Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane,Wilmslow, Cheshire, SK9 5AF.

COOKIE POLICY


INTRODUCTION

Express Covid Test (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website ExpressCovidTest.com any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customise the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

Use of Cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

Types of Cookies

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won't work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalisation Cookies

Personalisation cookies are used to recognise repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorised parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customise the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

TERMS & CONDITIONS

INTERPRETATION

Any reference to ‘Express Covid or the ‘Company’ or ‘we/us/our’ shall mean Express Covid Test Limited, we are a company registered in England and Wales with company number 12906961 and our registered office address is at Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER.

At Home Test means a test for Covid 19 to be carried out either by a healthcare professional, or by you at home with detailed instructions on how to take the test and where to send the swab for analysis.

Booking shall mean your booking of the Test which shall be confirmed when your payment has been taken in accordance with paragraph 4.

Confirmation of Booking means the email we will send to you to confirm the Booking and the Specified Location.

Covid 19 Policy means our Covid 19 policy on our Website.

Customer Information shall mean information for the purposes of placing your booking for the Test.  

Contract shall mean any legally binding contract for the supply of the Test by the Company to you.

Health Care Professional means a health care professional trained to carry out Tests.

Privacy Policy means the privacy policy on our Website.

Specified Medical Condition means the medical condition for which you require a Test as specified in the Confirmation of your Booking

Specified Location means the medical centre or other location to which we shall direct you to take the Test as specified in the Confirmation of your Booking.

Test means a diagnostic test for Specified Medical Condition at the Specified Location which will be carried out by a Health Care Professional.

Terms and Conditions means these terms and conditions of sale.

Website means www.expresscovidtest.co.uk.

You shall mean the person booking of the Test in accordance with and subject to these Terms and Conditions.

1. Who are we

  1. We are Express Covid Test Limited a company registered in England and Wales. Our company registration number is 12906961 and our registered office is Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER. 
  2. You can contact us by telephoning our customer service team at 020 8238 1900, or by writing to us at info@expresscovidtest.co.uk.
  3. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your Booking.

2. Our Service 

  1. What we do (subject to the provisions of these Terms and Conditions)
    1. we provide Tests for Specified Medical Conditions at the Specified Locations; and
    2. testing kit for At Home Tests
  2. We assume no responsibility for booking of the Test outside the scope of these Terms and Conditions. 

3. Booking for the Test

  1. By placing a Booking for the Test, you confirm that:
    • you are at least 18 years old; and
    • you are legally capable of entering into legally binding contracts;
    • you do not have COVID-19 symptoms, as referred to in our COVID-19 Policy on our Website.
  2. By booking an At Home Test you confirm that:
    • you are at least 18 years old; and
    • you are legally capable of entering into legally binding contracts;
    • you do not have COVID-19 symptoms, as referred to in our COVID-19 Policy on our Website.
  3. You understand that:
    • The Booking of the Test and the At Home Test is conditional on you completing the Customer Information carefully, honestly and accurately. You must reveal and disclose all relevant information truthfully and to the best of your knowledge.
    • We shall not be liable to you for:
      • failure by you to provide and consistently maintain and update the Customer Information.
      • failure by you to understand the information given by us on our Website. You are solely responsible for ensuring that you understand the information given.
  4. You understand that you should not book a Test or an At Home Test or complete the Customer Information on behalf of anyone other than yourself, unless you have permission from the relevant individual and provided us with express verbal or written consent from the relevant individual. 

4. Prior to a Test for Covid-19

  1. Please note that prior to your Test, you should ensure the following:
    • Do NOT use any nasal medication or wash for at least 12 hours prior to testing, as this will spoil the sample.
    • Do NOT brush your teeth, use mouthwash, chew gum, eat or drink for at least 2 hours prior to testing, as this may spoil the sample.
  2. Please note that turn-around-time for COVID-19 PCR swab is delivered via email within 24-48 hours after your test if you are a patient at JDoc365, if you are a patient at The London General Practice your results will be delivered between 48-72 hours after your test; however, please note that there is a small possibility that this may be slightly delayed, and your sample may fail. Sample failure is rare, but if this happens, the sample needs to be repeated which takes another 24 hours. If the second repeat fails again, a brand-new collection is required. In the event of a test failure, you will be offered a repeat test at no charge at one of our centres.
  3. You need to be aware of the above and make an informed decision to proceed.
  4. You should not visit our medical centres if you are experiencing COVID -19 symptoms. Please refer to our COVID-19 Policy on our Website.

5. Price and Payment

  1. The price of the product will be the price indicated on the booking pages when you confirm your Booking. We take all reasonable care to ensure that the price advised to you is correct. However please see paragraph 4.2 for what happens if we discover an error in the price on you Booking.
  2. It is always possible that, despite our best efforts, bookings may be incorrectly priced. If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
  3. We accept payment with all major credit cards. You must make payment for the Test when making your Booking. You are responsible for providing valid credit or debit card details at the time of your Booking. We reserve the right to cancel your Booking if your payment details have expired or are invalid in any way.
  4. By providing us with payment details, you confirm that you are authorised to use those payment details and you authorise us and our service provider to process your payment and take payment in full for your Booking and any fees and other applicable charges that you have agreed to.
  5. You are responsible for keeping your contact details up to date so that we can contact you about your Booking if necessary.

6. Booking Change

  1. If you are unable to make your Test, provided we receive a minimum of 24 hours’ notice before you Test, you can change the Booking by emailing us at info@expresscovidtest.co.uk. Please note that we do not offer a cancellation or refund policy for Antigen, PCR or Antibody testing. However, if you are having a PCR test for travel purposes, please bear in mind that we have recently introduced a cancellation policy which will apply only when your travel plans are effected due to COVID-19 restrictions. In these circumstances we will offer a full refund less £25 admin fee per person on presentation of confirmation from the airline that the flight has been cancelled due to COVID restrictions. Please note If you choose to cancel your travel arrangements this refund policy will not apply.
  2. You should not attend your Test if you have developed any symptoms of Covid-19 unless the centre has made specific provisions for patients with symptoms to attend. In the absence of specific provision, you could instead use our At-Home Test Service by visiting our website.

7. Test Results

  1. Your test results will be emailed to you or will be sent electronically.
  2. Please note our estimated timing for Test results are as follows:
    • the antigen and antibody test results will be available within approximately 90 minutes.
    • the results of your PCR test taken at the centres or via our At- Home Service is available delivered via email within 24-48 hours after your test if you are a patient at JDoc365, if you are a patient at The London General Practice your results will be delivered between 48-72 hours after your test.

8. Contract

  1. When you have submitted your Booking, you shall be legally bound to have made an offer for the Test. 
  2. The Contract for the Test is concluded between you and us at the time that the Booking is confirmed, and we send you confirmation that your payment has been taken. These Terms and Conditions will become binding on you when the Contract has concluded in accordance with this paragraph and your payment has been taken. 
  3. We will only use your personal information as set out in our Privacy Policy.

9. Limitation of Liability

  1. Any information provided by on our Website is provided without any guarantees, conditions or warranties as to its completeness and accuracy. 
  2. Except in the event of death or personal injury, if we fail to comply with these Terms and Conditions, our total liability to you will be limited to the price that you have paid for your Booking.
  3. We shall not be liable or responsible for any failure to perform its obligations under these Terms and Conditions or otherwise which are caused by circumstances beyond its control including but not limited to any act of God, war, strike, lockout, industrial action, breakdown of systems or network access, flood, drought, storm or other event beyond the control of us. 
  4. To the fullest extent permitted by law, we and any other third parties connected to us expressly exclude without limitation any liability in respect of and in connection with your booking of the Test or otherwise for:
    • loss of business, income, revenue, profits, contracts, anticipated savings, data, goodwill or administrative time.
    • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    • any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website, inability to use our Website, information on our Website and the Test, any Websites linked to it and any materials posted on it.
    • any loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if such loss was foreseeable.
  5. Nothing in these Terms and Conditions shall limit our liability for death or personal injury arising from our negligence or fraudulent misrepresentation.

10. Indemnity 

  1. You shall indemnify us and keep us indemnified against all claims, losses, costs and expenses (including legal expenses on an indemnity basis) howsoever arising in respect of any claims made by third parties against us in respect of the Booking of the Test by you. 
  2. You acknowledge and agree that we shall not be liable to you or to any third party for any temporary or permanent modification, suspension or termination of Booking of the Test. 

11. Events outside our control

  1. You agree that no party shall be held liable for any delay or non-performance of these Terms and Conditions which arise from a cause that is beyond its control, such causes shall include but shall not be limited to acts of God, governmental acts, war, fire, flood or explosion. 
  2. By Booking for the Test with us, you agree to these Terms and Conditions in whole. If you do not agree with the whole or part of these Terms and Conditions, you should not place a Booking for the Test. 

12. Variation of Terms

  1. We may revise these Terms and Conditions from time to time. 
  2. You are responsible to check them from time to time to note any changes that we have made to these Terms and Conditions as they are binding on you and will become enforceable immediately. 
  3. Please also note that some of the provisions set out in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our Website.

13. Entire Agreement 

  1. By Booking the Test, you acknowledge and agree that these Terms and Conditions form the entire agreement between you and us in respect of your Booking for the Test and these Terms and Conditions supersede all prior agreements, arrangements and understandings between you and us relating to your Booking for the Test.

14. Jurisdiction and Applicable Law

  1. The courts of England will have exclusive jurisdiction over any claim arising from, or related to your Booking for the Test. 
  2. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed and construed in accordance with the laws of England and Wales.

15. Accuracy

  1. As with any diagnostic test there is obviously a margin of error, which may result in either a false positive or a false negative reading. If the medical professional reviewing your result feels the test result is unexpected, in some instances we may suggest a repeat test on the same day, using a different technology, or retesting several days after the initial test.

COVID POLICY

We are committed to the health and safety of our clients and staff and are working hard to ensure that we follow Government Guidance to keep our centres open and safe.

Guidance is constantly changing, so make sure you review our COVID policies and procedures before you visit the centres to ensure we all stay safe.  

•      Please arrive on time for your appointment wearing a mask and ensure you sanitise your hands using the sanitiser provided on arrival.  Where possible, please remain 2 meters apart from other clients and staff in line with government guidelines.

You must not attend centres, unless they have made specific provisions if:

•      You have any potential COVID symptoms such as a persistent cough, high temperature, breathing difficulties or any cold/flu symptoms or if you are currently self-isolating or shielding in line with Government Guidance that are updated regularly for more details.

In these instances, we would recommend you opt for our At- Home Testing Service

In most cases the Antigen test is not recognised for travel purposes. If you are travelling, please book a PCR test.

When Testing

1.    Do NOT use any nasal medication or wash for at least 12 hours prior to testing. This will spoil the sample.
2.    Do NOT brush your teeth, use mouthwash, chew gum, eat or drink for at least 2 hours prior to testing. This may spoil the sample.

3.    Turn-around-time for COVID PCR swab is 24-48 hours for JDoc365 patients and 48-72 hours for Lodon General Practice patients; however, please note that there is a small possibility that your sample may fail. Sample failure is rare, but if this happens, the sample needs to be repeated which takes another 24-72 hours. If the second repeat fails again, a brand-new collection is required.

4.    You need to be aware of the above and make an informed decision to proceed.

Accuracy

1. In medicine, there is no such thing as a perfect test. There are a number of different types of Covid tests, none of which are 100% accurate. All our tests have been stringently selected for their reliability and accuracy and are validated and approved for use in the UK. However, as with any diagnostic test there is obviously a margin of error, which may result in either a false positive or a false negative reading. If the medical professional reviewing your result feels the test result is unexpected based on your clinical symptoms or contact with the virus, in some instances we may suggest a repeat test on the same day, using a different technology, or retesting several days after the initial test. In the event of a test failure, you will be offered a repeat test at no charge at one of our centres.