We use information about you for the purpose of providing you with our healthcare services.
As a patient, we will use information about your health, racial or ethnic origin, and religion.
We may share your data with third parties, including other healthcare providers who may contribute to your care, your GP, and statutory bodies concerned with the regulation of your care, and other agencies who may be involved in your care.
We respect the security of your data and treat it in accordance with the law. Express Covid Test Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after patient's personal data and tell you about your privacy rights and how the law protects you.
Please note that there is no photography allowed in any Express Covid Test centres.
1.1. Under the General Data Protection Regulation and Data Protection Act 2018, we are required to explain to our patients why we collect information about you, how we intend to use that information and whether we will share this information with anyone else.
1.2. This statement applies to all our patients and also prospective patients.
1.3. We may update this statement at any time, and we will provide you with a new privacy statement when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
1.4. It is important that you read this statement so that you know how and why we use information about you. It is also important that you inform us of any changes to your personal information so that the information which we hold about you is accurate and up to date.
1.5. We are Express Covid Test Limited and are a "data controller" for the information which we hold about you. This means that we are responsible for deciding how we hold and use the personal information which we hold about you.
1.6. Our full details are:
Full name of legal entity: Express Covid Test Limited which is a company registered in England and Wales under the company number 12906961 and whose registered address is Acre House, 11/15 William Road, London, UnitedKingdom, NW1 3ER.
Email address: firstname.lastname@example.org
Postal address: Acre House, 11/15 William Road, London, United Kingdom,NW1 3ER
You have the right to make a complaint at any time to the InformationCommissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2.1. We ask for information about you so that we can make sure we can adequately conduct testing and provide you with test results as our patient.
2.2. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to provide you with the service you require, but we will notify you if this is the case at the time.
3.1. We collect information about you which is relevant to the service that we provide to you. This includes:
3.1.1. personal details (such as name, date of birth, gender, marital status, national insurance number, occupation, NHS number);
3.1.2. contact details (such as your address, personal telephone numbers and personal email address);
3.1.3. financial information (such as your bank account details);
3.1.4. information about other healthcare providers (for example your GP and practice details);
3.2. Some of the information which we collect about you may be “special categories of personal data”. Special categories of data require a greater level of protection. The special categories of personal data about you which we may collect include:
3.2.1. information about your racial or ethnic origin;
3.2.2. information about your religious beliefs;
3.2.3. healthcare information, including:
220.127.116.11. any disabilities or special requirements which you may have;
18.104.22.168. medical records relating to your treatment by us;
22.214.171.124. your medical history; and
126.96.36.199. records required by care regulators.
4.1. The above information which we collect about you will be obtained directly from you both prior to andduring the course of your treatment by us.
5.1. In accordance with the data protection laws, we need a "lawful basis"for collecting and using information about you for any particular purpose.
5.2. We have set out below the different purposes for which we collect and use your personal data, along with the lawful bases on which we will rely.
6.1. Under certain circumstances, by law you have the right to:
6.1.1. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
6.1.2. Request correction of the personal information that we hold about you.This enables you to have any incomplete or inaccurate information we hold about you corrected.
6.1.3. Request erasure of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
6.1.4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) or public interest as our lawful basis for processing and there is something about your particular situation which leads you to object to processing on this ground. You also have the right to object if we are processing your personal information for direct marketing purposes.
6.1.5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
6.1.6. Request the transfer of your personal information to another party in certain circumstances.
6.2. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us in writing.
7.1. In the limited circumstances where we are relying on your consent as our lawful basis to process your data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact email@example.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
8.1. You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
9.1. You have the right to complain to theInformation Commissioner's Office (the "ICO") if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner's Office, Wycliffe House, Water Lane,Wilmslow, Cheshire, SK9 5AF.
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Any reference to ‘Express Covid or the ‘Company’ or ‘we/us/our’ shall mean Express Covid Test Limited, we are a company registered in England and Wales with company number 12906961 and our registered office address is at Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER.
At Home Test means a test for Covid 19 to be carried out either by a healthcare professional, or by you at home with detailed instructions on how to take the test and where to send the swab for analysis.
Booking shall mean your booking of the Test which shall be confirmed when your payment has been taken in accordance with paragraph 4.
Confirmation of Booking means the email we will send to you to confirm the Booking and the Specified Location.
Covid 19 Policy means our Covid 19 policy on our Website.
Customer Information shall mean information for the purposes of placing your booking for the Test.
Contract shall mean any legally binding contract for the supply of the Test by the Company to you.
Health Care Professional means a health care professional trained to carry out Tests.
Specified Medical Condition means the medical condition for which you require a Test as specified in the Confirmation of your Booking
Specified Location means the medical centre or other location to which we shall direct you to take the Test as specified in the Confirmation of your Booking.
Test means a diagnostic test for Specified Medical Condition at the Specified Location which will be carried out by a Health Care Professional.
Terms and Conditions means these terms and conditions of sale.
Website means www.expresscovidtest.co.uk.
You shall mean the person booking of the Test in accordance with and subject to these Terms and Conditions.
We are committed to the health and safety of our clients and staff and are working hard to ensure that we follow Government Guidance to keep our centres open and safe.
Guidance is constantly changing, so make sure you review our COVID policies and procedures before you visit the centres to ensure we all stay safe.
• Please arrive on time for your appointment wearing a mask and ensure you sanitise your hands using the sanitiser provided on arrival. Where possible, please remain 2 meters apart from other clients and staff in line with government guidelines.
You must not attend centres, unless they have made specific provisions if:
• You have any potential COVID symptoms such as a persistent cough, high temperature, breathing difficulties or any cold/flu symptoms or if you are currently self-isolating or shielding in line with Government Guidance that are updated regularly for more details.
In these instances, we would recommend you opt for our At- Home Testing Service
In most cases the Antigen test is not recognised for travel purposes. If you are travelling, please book a PCR test.
1. Do NOT use any nasal medication or wash for at least 12 hours prior to testing. This will spoil the sample.
2. Do NOT brush your teeth, use mouthwash, chew gum, eat or drink for at least 2 hours prior to testing. This may spoil the sample.
3. Turn-around-time for COVID PCR swab is 24-48 hours for JDoc365 patients and 48-72 hours for Lodon General Practice patients; however, please note that there is a small possibility that your sample may fail. Sample failure is rare, but if this happens, the sample needs to be repeated which takes another 24-72 hours. If the second repeat fails again, a brand-new collection is required.
4. You need to be aware of the above and make an informed decision to proceed.
1. In medicine, there is no such thing as a perfect test. There are a number of different types of Covid tests, none of which are 100% accurate. All our tests have been stringently selected for their reliability and accuracy and are validated and approved for use in the UK. However, as with any diagnostic test there is obviously a margin of error, which may result in either a false positive or a false negative reading. If the medical professional reviewing your result feels the test result is unexpected based on your clinical symptoms or contact with the virus, in some instances we may suggest a repeat test on the same day, using a different technology, or retesting several days after the initial test. In the event of a test failure, you will be offered a repeat test at no charge at one of our centres.